Celebrity Gossip!

Just to relax a bit ~ showing you some hotties!

Megan Fox (from Transformer)

Eva Mendes (from Fast and Furious)

Cameron Diaz (from Charlie Angles)

Nikki Chow 周麗淇 (from The Seventh Day 最美麗的第七天)

The following male celebrities are absolutely a HUNK!

Pierce Brosnan (from 007 James Bond)

 

George Clooney (from TV Series:ER)

Ben Affleck (from The Pearl Habour)
 

Louis Koo 古天乐 (from A Step into the Past 寻秦记)


From left to right:

Raymond Lam 林峰 (from Moonlight Resonance 溏心風暴之家好月圓)

Kelvin Cheng 郑嘉颖 (from The Seventh Day 最美麗的第七天)

Ron Ng 吳卓羲 （from EU 學警狙擊)

What do you think?

My first and foremost online shopping!

I bought a shoulder bag through Cutie Code (http://www.cutiecode.com) ~It's a nylon bag and chocolate in color. In fact, I bought it because it's BIG!

I have been browsing through Google for bags and I found:

a) Braun Buffel (http://www.braunbuffel.com.au/) ~ I came across BB when I was in KL because a friend of mine were using the purse from BB. FYI, they are expensive! (所谓一分钱，一分货）

b) Cutie Code (http://www.cutiecode.com/ ~ The price is more reasonable and there are  much more choices (for bags). Besides, you can get apparel, shoes and accessories as well.

c) GAP and Esprit (http://www.gap.com/ and http://www.esprit.com/ ) ~ Definitely, I'll go for the apparels if it's available in Australia!

This was my first time ever purchase through Internet and getting an item without seeing it.  I just hope that it's the ONE as shown in the picture!

Any recommendation for e-shopping website in Australia?

~@~@~@~@

I just realized that most of my activity is online related, for e.g.:

- Internet banking

- Air flight/hotel/restaurant booking

- Direct debit ~ Mobile, Insurance, Smart Rider

- Update/ amend of my working schedule

- TT transfer

- MSN/ Skype

- Games

- Facebook

- Watching movie through P2P

- Listening to online music

- Blog

- Celebrities gossip

- E-mail

- E-news

- E- shopping

and etc...

Just tell me what if I'm a day without computer and Internet?

Shop! Shop! Shop!

We visited IKEA today:

a) The starter kit!

b) Quote and survey

c) Inspired by the new design (lame excuse!)

Bought 2 items:

- 7 pieces containers (not shown)

- IKEA Startbox

 These are the items we're getting as well ~ dining and living area.

More to purchase>>Bed, Sofa, Washing machine....and etc.

:(

没什么不好！(Not Too Bad)

Friends, how's your day going on?

Never bother to talk about that! I'm taking all the long calls again ~  around 21 calls for 7.5hours (a bad sign). My team leader had approached me on how to improve my stats (AHT, AWT and etc) Kinda stress-up because my team members are really doing very well with their AHT (average handling time) and AWT (average wrapping time)  :(

Yesterday, she approached Jono (a guy sitting besides me) when will he be able to get an OPs (Opportunity Knock)? FYI, Opportunity Knock is sort like pre-sales through phone ~persuading (or begging----kekeke) the customer to re-contract, upgrade and/or changing plan! After the leads  (a form to filled with customer requirements) were submitted, Sales  team will get in touch with the customer for further clarification and explanation. The fun thing is if the customer is satisfied and decided to upgrade/ re-contract, we will be rewarded (in terms of vouchers,  cash (up to AUD500 ~ as I heard), gift rewards and/or VISA credit) Guess what? Such a coincident happening, I submitted one today (Jono too) Lucky  dude!

Hahah....LOL! Tell you guys something, I'm going to make BIG money on next Monday. WHY?

1st Mar 2010 is the Labour Day for WA ~ supposely is a public holiday! Since we're being requested to work on that day, we'll be getting 2.5 rate. How nice is it, right? $$$$$ MONEY $$$$$ MONEY $$$$$ MONEY

BOH

I'm on Back of House today ~ No CALLS for me!

I bet there be a lot of fun by calling the customer rather than picking up the calls ~ It's a courtesy call regarding their Internet fault - explaining their issue are been escalated to the second level for further investigation and/or booking for an appointment o get the field to visit their premises to check out the root cause of the problem.

Hope you guys enjoy your working environment too!

:)

Bye and nice day



P/S: I've escalated more than 30 cases to the second level!

Schedule

Finally, I had my schedule for next week ~ My blog has becoming part of my schedule reminder (01 Mar ~ 05 Mar 2010)

Mon: 07.30 ~ 15.30

Tue: 09.30 ~ 17.30

Wed: 10.15 ~ 18.15

Thu: 07.00 ~ 15.00

Fri: 07.00 ~ 15.00

I'm quite satisfied with next week schedule (at least, I don't have to get someone to swap with me ~ Note: We're able to swap with someone if we're not able to make it on that particular time/date!)

Sahil who wish to swap with me ~ gonna check with him tomorrow. (He is one of my colleagues; a Punjabi guy who is good looking and able to greet me in Mandarin - '你好吗?' (How are you doing?)

No Back of House (BOH) next week!

:(

In a blink of eye...

Time flies...

I can't believe that I've been in Perth for 9 months already.....That's  life, right? This is my first year celebrating CNY in a western country and I do believe that there will be more to celebrate in Perth. :(

Ever since I started to work in Perth, my working life had actually taken most of my time because I'm not on a fixed schedule everyday- today I might be working on 6 in the morning; tomorrow I might be working on 11 in the morning! (That's the LIFE in call center)

Besides, I started to fall in love with this job! Though I knew that I' be getting more "HARD" calls in future, still I wanna take up this challenge... (好反贱!) 

Have to stop here

Time for me to catch a bus and train

Working at 11am today.

C ya

Take care

and I love you.

cming

Confirmed!

Middleton Beach

Yippee, we're going on a trip............

ALBANY, our next stop in conjunction with Good Friday and Easter Monday (falls in April). My hotel reservation is finally confirmed ~ paying for AUD89/night (Studio unit ensuite with a small kitchen). Feel free to visit the website Albany Holiday Units. FYI, Middleton Beach is just 200m from the hotel we've booked while Albany is a 6-hour drive from Perth. Therefore, we decided to drive there by taking turn.....

At first, we thought of booking for Bed and Breakfast By The Sea (AUD160/night) and yesterday I had actually filled in the booking form to get the hotel-booking confirmation. However, I received a call today saying that we need to stay there at least 3-nights on this special occasion.Too BAD...I had canceled that! Anyway, you could find more about the unit at Bed and Breakfast (B&B) By The Sea

Secondly, we thought of staying in a caravan park (AUD60). I wish to experience the life of staying overnight in a caravan (shown as above) nevertheless hubby thought that it wasn't a good idea ~ Anyway, caravan-booking on the days were not available though at last hubby agreed with me...Next time, perhaps! Check this out if you're interested to stay a night or two in a caravan : Middleton Beach Holiday Park

Albany (in red)

ALBANY, WE'RE COMING! 


* Photo source: Google Image Search and Wikipedia

Mars and Venus

I was just wondering.....

Why these people tend to be so 自私? I really dislike those culprits!

Last week,  I had accidentally transferred a call to one of my colleagues (Supposedly this call should be transferred to the another division and unfortunately he picked up the calls). With no surprise at all, I have this new em@il -  "..........the calls ruined my stat!" (As I told you before, those calls we took were taken into account to determine our performance). Immediately, I replied him to apologize for the mistake. How should I knew that? Someone had actually reported the fault of the software we used to while transferring the call- I thought it was fixed!

In fact and undeniable (no prejudice), he is good at handling calls - because I saw heaps of compliment about him in the news-board and on that days itself, I received another mail regarding another new complimentary (to him as well) * Note: I guess, he must be worried that someone and/or anyone will actually ruined his AHT (Average Handling Time). That's why, I received such email.....

"Si pek suai!" (Luck was not on my side), I met him in pantry somemore. Of course, I took the opportunity to apologize to him AGAIN. Guess what did he reply? He just smile and say nothing. Apparently, I had my break finished at the quickest pace I could, leaving him alone! 

Really annoying seeing him sitting opposite me.  Is anyone who wish to swap my desk to? PLEASE.....

忙碌の一天

Once I started to login to my phone, that's begin my busy and hectic moments....

Tuesday - 18 Feb 2010

My first call took more than an hour but not been resolved ~ This customer A were staying in a village whereby there's no signal strength (even to the phone too) . In order to hook-up to the Internet, she need to have an external antenna installed. Before the phone came to me (notes to view); she had a conversation with a tech support and she was quoted a high gain antenna that cost about AUD810....She refused to pay for AUD810 and exclaimed that her neighbor spent only AUD300++ to get the antenna installed! So, i asked her what's the model of her neighbor's antenna, she can't named it for me. Fine, after-all, I found out that AUD810 (AUD290 for antenna and AUD510 for installation) ~ I told her that she could pay-up AUD290 for the antenna and get a professional to install ~ still she refused my solution. At last, I got Billing Department to get involved too (in conference) to waive the installation fees but they're not allow to dispute such as big amount ~ AGAIN, we're transferred to Satellite department for no reason and with no reason my call was being hung up......(or else I'll be 'traveling' around the world (playing TAI CHI with these people))

There was another call - B! She was not able to access to the Internet because no light on the modem. I got her to try out different USB port and other PC too, still it's not working! Since she had a contract with us; I'm able to do a replacement for her (approx. 5 days to reach the destination). She was not happy about that and started yelling with "F" words to me. At last, I made my decision to put her into queue and get some other techie to talk to her!

And the last call before leaving at 4.30~ Call from Gold Coast Billing Dept to Perth! He had a problem of connecting his ADSL; of course, I carried on with the test and result shown no sync. He then started to swear - "Bloody f**king idiot"...."Beggar (Baka)"...."Don't you people have brains? Unfortunately, X people have no brain" (X is the name of my company - sorry for not able to disclose)

Why all these people came to me? Tell me why! I wish I could punch on their face and kicked their ass. Guess what, a colleague of mine posted this on the facebook-"Those bitches really pissed me off...grow some manners!" (Something happen to her calls too...I guess)

~@~@~@~@

Friday - 19 Feb 2010 
A calm d@y (leaving at 3 sharp) - Shopping for blouses in Esprit.... ;)
Another 2 days for me to rest!

~@~@~@~@

Schedule for next week (Reminder):-

Mon: 06:00 - 14:00

Tue: 11:00 - 19:00

Wed: 10:30 - 18:30 (Back of House AGAIN!)

Thu: 06:00 - 14:00

Fri: 06:15 - 14:15

初二 (second day of CNY)

Though today is the second day of CNY but I've started working from 9.45am ~ 5.45pm! However, I'm kinda free in the office because I'm doing Back of House(L2)- Escalate the fault to the Tester and/or Field; calling the customer to acknowledge the current situation and get them prepared!

Everyone must be happy celebrating CNY; but I'm NOT ~ sort of moody and down! Perhaps I'm not able to go back to Malaysia :(  Actually, there was an issue that bothered me too... (Apologize for not able to disclose it right here in my blog). When am I able to get FREE of myself from this?? 

Just wondering how's my families and friends celebrating their CNY? What are they having for lunch and dinner? Playing cards or 'mahjong'? Any special events? I called my mum and sis when I'm on the way to get my train- Guess what are they doing? They were sleeping.... Oh GOD! Maybe because without our presence, they're so bored. Pity them! 

I'm still thinking of the cheesecake and tiramisu I had yesterday ~ It was absolutely irresistible.

Signing off right now...

Working from 11.15 ~ 7.15 tomorrow.

Lastly, wish you all have a blessed Chinese New Year and wonderful evening....

Our V 2010

Hana BBQ  is  having a great offer in conjunction with the 2010 Chinese New Year and Valentine's day. Therefore, we decided to make a try! The actual price is AUD40/person however we only pay for AUD30/person (drinks not included).

They served beef, chicken, pork, seafood (mussels, squid and prawns), dessert such as cheese cakes and ice-cream with authentic Korean food (kimchi ~ marinated cabbages) and others (not able to name them) Honestly speaking, I myself prefer Japanese food and have tried out different Japanese restaurant.  Hahaha, this was my first attempt visiting Korean restaurant ~ kinda satisfied with the service and food! According to the owner, Korean celebrates CNY too!

We were there for 1.5 hour (Note: My stomach is still bloated!)

Address: 318 William Street,Northbridge WA 6003

Phone: (08) 9228 3888 

Review from 'X':

Restaurant atmosphere is pleasant, warm and somewhat modern. Staff are friendly despite having little to no English lacking in communication with customers (had trouble understanding all hall staff). 

The cheese-cake and tiramisu is worth a try.

Quoted from Facebook

好有意思,对不对?

 

"就算是 Believe 中間還是有個  lie。 • 就算是 Friend 最後還是會有個 end • 就算是 Lover 最後還是會 over。 • 就算是 forget 也要先  get才行。 • 就算有個  wife 心裡也要假設  if."

 

Escape for another day

Another day closer to CNY>>>Not able to go back to Malaysia>>>Pity me!

~@~@~@~@

Just wondering how are you doing at your work-place today? Me? Haha...

I have this Wireless broadband user (60), she exclaimed me she had this error "You need to log in as an Administrator to run the program" So, I directed her to log in as administrator to install the CD however still kept popping the same error. Guess what she did, she's using the wrong CD to install the software!  Finally, with my patience and guidance, she was able to hook up to the Internet- Before ending our conversation, she told me "Thank GOD for saving my day, I'm going to the hospital right now." I was shocked at the moment. Just hope that Dianne will be doing fine. :)


Today, I have another customer (61), Ross wanted to have his password changed. When I started to read it to him "XXXXXa" (he was able to get most of them except the last alphabet-a)Usually, we will pronounce it as "a for alpha" (Due to the echo and noisy in the phone) - I have repeated twice still he was not able to get it, So I just shouted aloud over the phone "A for APPLE" then..(he got it of course) However, guess what happen in the call centre, a lot of my colleagues were not engaged on the phone and all of them were looking at me (Laughing at me) MY GOD- I was so embarrassed....[Anyway, what can I do? He can't hear me at all!]

My next week schedule will be as follows:

Mon: 9.45 am ~ 5.45 pm

Tues: 11.15 am ~ 7.15 pm

Wed: 8.30 am ~ 4.30 pm

Thu: 11.00 am ~ 7.00 pm

Fri: 7.00 am ~ 3.00 pm

Finally

I have seen people around me wearing it everyday ~ both of my sis, colleagues and friends....I thought of getting one long time ago but I haven't came across one yet.....until I found "HIM"

'Theng', 'theng', 'theng'............(show time)

-

-

-

-

-

-

-

_

'Davidoff Cool Water for Women'

Review: It doesn’t have a very strong scent its light and citrussy and its doesn’t sting your nostrills even if you directly sniff the mist when you spray it!

Counting on>>

Just wondering whether have you prepared for to welcome CNY 2010? Any aims or goals? Haizzzzzz, there is no "气氛" at all in Australia ~ pity those who are in foreign country -unable to celebrate CNY in their hometown ( including me). 6 more days to go>>> counting on>>>>

 ~@~@~@~@

Anyway, I would like to take this opportunity to wish everyone out there who celebrate CHINESE NEW YEAR>>>>

新年快乐,

身体健康.

心想事成,

万事如意.

NOTE:

We're kinda lucky that  除夕初一 falls on Saturday and Sunday or else I'll be hanging on the phone with the customers talking about ADSL and wireless (PLEASE NO!)

Figured out!

Finally, I had my Mario installed on my Netbook!

First and foremost, I installed the "WineHQ" onto my Linux netbook( it's a Window emulator)

http://www.winehq.org/

• Step 1: Download from the WineHQ website
• Step 2: Extract to home folder
• Step 3: In Root Terminal, change to home directory
• Step 4: "sudo apt-get install wine"

Zzz....

Time to go to bed....

However, I'm still figuring out how to install Mario on my Linux.

An idea?

Another sweet day

Sigh............

I'm getting all the long calls today! We're suppose to achieve certain level in order to get rid of the "improvement plan"~ * Note:One of the ways to determine your capability of resolving the calls though phone! :(

Most of the calls are from senior citizen (around 60s) ~ They are not computer literate and you need to direct them step by step- a word after another! Of course, at last they still managed to connect to the Internet successfully. Frankly speaking, I really SALUTE to them... * Note: If I were they, I don't think I'm dare to touch!

Though those long calls might affect my AHT (Average Hold Time), I'm glad to help them throughout the process of installing their ADSL/Wireless broadband.  Guess what, Indhu(my colleagues), are getting calls who uttered dirty word from the beginning till end of the call ~ Note: I'm not sure I'm able to handle those call if I were her- I must be crying for help all the time!

In a nutshell, I rather go for LONG CALLS than those "F" words and "Bloody Hell" things

** Thank GOD, you save me for another day! (Ye..ye,tomorrow is FRIDAY)

Whatever

The actual meaning of "Me tum se pyar kate hum"  is I LOVE YOU

~@~@~@

I'm started to get used to the call I received..Anyway, it's just a job! ;) Besides,as what Nic told me~ "Don't stress  yourself up!" Even to those irritating call, I've tried my very best to calm them down! Hahahh, I'm able to make it through another day- GOD, I'm truly HAPPY about it. ;)

 Next,I would like to share about the pay-system in Australia.  FYI, we're paid weekly or fortnightly (it's all depends on the company policy) Which would I prefer? For me, there is not much difference getting my wages monthly or weekly ~ as long as it's deposited!

~@~@~@

* Anyway, today it was only about 14C ~ have been waiting for this day long ago! It's kinda cold but still I love it so much perhaps I'm from a tropical country.  ;)  [Dec ~ Feb: Summer, Max Temperature: 43C]

Next week, I'll start at 7am~ 3pm! (need to wake up at 5 -yawning...Zzz..)

Awesome

My colleagues and I were  having lunch in pantry the other day and I was chatting with this Indian lady ~Indhu and I told her I'm able to speak her language ~ "me tumse pyar kar te hum" ~ she was like so shocked!

Then there was another 2 Indian guy ~ Sahil and Sri (sitting opposite us) were so curious about it and he started asked me what I've done to Indhu?

Indhu exclaimed that definitely you guys would be laughing out loud if Lee would say that to you! She added: "Are you sure you wanna know that?"

Sahil replied: "Ya, just tell me ~ see how am I going to re-act!"

I told him ~ you have to listen to me carefully "ME TUMSE PYAR KAR TE HUM"

He did nothing  Just grinning from ear to ear! So sweet ;)

Did you guys wann guess what I had actually told them?

L1vs. L3

In Malaysia, I was working on L3 support which I normally tackled the problem through face-to-face! The computer is entirely under my controlled ~ basically, I knew what is the next step I'm going to take.

Now, I'm totally into a brand-new environment which only utilizing my mouth and knowledge to resolve the issue. Hehehe....of courses, at a certain point, I'm kinda proud of myself! ;) Especially those involving Outlook/OE ~ because I'm into these products for more than 5 year.

Honestly speaking, my experiences accumulated from Malaysia helped a lot! The only problem I now encounter is the tactic of interacting with the customer~ They have heaps of "grandmother stories" before getting into the MAIN POINT and you'll just get "Ya", "Yup", "Oooo", "OK"from me! I'm a STRAIGHT-FORWARDED person ("si pan" in "hokkien") - that's why sometimes, I'm not able to cope with the customers! Some of my colleagues could even joke with the customer over the phone ~ GOSH! Help me ~ how am I going to do? 

Once I had asked myself whether I should carry on with the job or give up?  My heart tells me that I'm should work this out- definitely I'm able to handle them well day by day

*IMPORTANT NOTE: To those who wish/think of giving up, NEVER EVER DO THAT~ there's is always high and low in our life ~ With your perseverance and determination , there is nothing that will beat you up! Cheers


Have a wonderful night and a lovely weekend!
;)

Continue....from previous blog

Now only I noticed that working in Level 1 support is totally different from Level 3 (face-to-face)....

~*~*~

I'm now in a team, troubleshooting through calls and it's driving me NUTS! Frankly speaking, there are customers whose are really nice and polite however, some of them are really making me heart-ache! Today, I received a call from this particular lady- telling me that she wish to hook up a laptop to access the Internet by sharing of Internet (to the main PC which is available for Internet Access). And I got this information from my superior saying that we're not supporting this type of case~I told her exactly what I've been told!

I would like share with you part of my conversation between the lady and I:

Lady: " It's ridiculous, my tech guy get me to call you regarding  the DHCP setting and now you're telling me that you're not able to help me up!"

" I've been telling you what I've got from my superior ~and I'm just passing you the information!" I exclaimed.

Lady: " I don't want to talk to you. Get your superior to talk to me,I'm getting frustrated with you!"

I: "Do you mind to hold for a sec?I'll get him to talk to you. Thank"

At last, Nic helped me to resolve that! She WON the war, did you know that?Finally, she got a free upgrade of her existing modem to a better speed modem! 

   

What could I say? Zzzz.......

My Working day Schedule

Today is Wednesday 27 Jan 2010, my another day in Australia!

My schedule for the day:  
7:30 Going out 

7:40 Waiting for Bus No: 507

7:50 Bus moving on to Bull Creek Train Station

8:05 Reaching Bull Creek Train Station

8:15 Reaching Perth City

8:20 Walking down to Wellington Street

8:30 Reaching Office

9:00 Preparing for the day

P/S: Hope that everything will be just fine.... * finger crossed! ;)

Firework Display on 010110

Firework Display I at Shelly Suburb on 1 Jan 2010

 

Firework Display II at Shelly Suburb on 1 Jan 2010  

Using Photo Pos Pro (a freeware product) http://www.photopos.com/
User: 4 stars (download.com)

Stay under one roof!

We had this special guest staying with us for a couple of months already... So now, let us welcome our special guest....they are the Willy Wagtail bird and its' nest! [This was their third visit already. ;)]

and its' offspring...

Flapping its wing [Ready...Get Set...GO....]

Using Photo Pos Pro (a freeware product) http://www.photopos.com/
User: 4 stars (download.com)

The Ch'ng...

The car belongs to a friend of mine... (my model!)

The Ch'ng generation...(from left to right) Jia, Zhe and Ning! (Note: My little friends in Australia)

 

Pop Corn

Interested in making your own pop-corn?

What you need is the butter, sugar and corn-kernel where you could purchase them from the supermarket!

Pour them into a saucepan (without oil) over medium heat. (Stir them to avoid over-cooked!)

When one of the corn starts popping, cover with a lid and shake the saucepan gently. (Note: The rest of the corns shall continue popping) 

Remove from heat temporary when corn stop popping.

Whisk the butter and sugar(and/or honey) to the popping corn. (Note: Ratio of butter and sugar is depends on individual preferences) 

Stir until the pop-corn is coated.

Transfer them into a tray or bowl. Set aside to cool. Serve.

 

Honestly speaking, this is the best snack ever! Besides, it only takes about 10~20 minutes to cook.

P/S: Thanks to SH Lau for the perfect recipe. ;)