Call Quality

Have you heard of this -"Your call will be recorded for quality and coaching purposes." when you trying to reach any call center for assistance?

Nowadays, I could hear my own calls (they just had their system upgraded!) and hope that one day I could share them with you. I personally have no comments with the new system- as long as I did what I 'm supposed to do, then there is nothing much to be scared of! :)

Am I right?

FYI

1. My new home address is 30,Panozza Circle, Maddington,WA, 6109. (haven't started building yet!)

2. Flying back to Malaysia/Singapore in a month time.

3. I received another commendation today.

4. Working from 6-2pm for this entire week.

5. My mum will be visiting Taiwan for a holiday- Safe journey to you! [Note: Don't forget about my Coke]

6. I'm going to receive my pay tomorrow. [That's happen every Tuesday :) ]

7. It's summer now in Perth! (Never ever visit Australia at this time!)

8. I'm OFF on Wed and Thurs (being a "Bo" instead of a "Kang")

9. INSOMNIA yesterday! (Thinking of what to do to the new house!)

10. My sis bought me some wall sticker for the new house!

11. Peaches, cherries, nectarine, apricot seasons'

12. We're planning for a Xmas trip.

13. 1 AUD= RM3, right?

14. Pizza day tomorrow.

15. I'm " 无聊"- (Better stop now!)

My job scope

Since,I have not been blogging for quiet sometime- Perhaps, let me reveal a little bit more about my job scope. When I first joined the organization, we're trained to support ADSL, Cable and Wireless broadband. However, nowadays all the calls were being transferred to Philippines. 

At this stage, we're only supporting the following item...

T-Hub

T-Box

Just let me briefly explain to you what is exactly the 2 of them.

T-Box is a Internet and TV experience- A set top box give you access to FTA TV channel and connect to Bigpond service (BPTV, BP Video, BP Movie) as well as connecting to Youtube. While a T-Hub is more than just a phone- A touch screen where you could connect to Internet easily with just a click.