Last day in Complaint Team

I’m in the office right now and today is the last day in Complaint Team

and from next week onward, we’ll be back to our nominal position AGAIN!

Literally, they was expecting to be completed in 3 months,

We completed the backlog in a month time!

Anyway, it’s definitely a very good experience to me and the rest.

Besides, we enjoyed it a lot >,<

(No stress, no AHT/FCR...)

I’m doing nothing at the time being

That’s the reason I’m here-BLOGGING

We visited our house yesterday.

Unfortunately, there is not much of changes..

No PHOTOS then..

Have you browse my photos in Facebook?

How do you find it?

My friend laughed at one of the photos in the ‘Caves’ Album

They commented that it was weird and looked something else.

It was a mineral formation- What did you expect after-all?

Did you notice one of my photo- Raindrop on twig?

That’s my profile picture in Facebook now

It was taken by my macro lens

I just love the new lens

Thinking of getting a new lens!

What should I go for?

Before that, I have to save some $$$ first!

>,<  kekek

Caves

We visited the 3 caves:

a. Jewel Cave (dried cave)

b. Mammoth Cave (dried)

c. Lake Cave (water still running through...)

Temperature: 15°C (chilling and dark)

This is what normally you could found in a cave:

- Straws grow in places where water leaches slowly through cracks in rock, such as on the roofs of caves (look alike spaghetti)

- Stalactites is a type of speleothem (secondary mineral) that hangs from the ceiling of limestone caves.

- Stalagmite is a type of speleothem that rises from the floor of a limestone cave due to the dripping of mineralized solutions and the deposition of calcium carbonate.

Dripstone (Column): Formation of  Stalagmite & Stalactites

P/S: For more photos, click here

Short Trip- Part II

We visited our first cave on Saturday morning at 9.30am...

Name: Jewel Cave

Location: Approximately 38 kilometers south of Margaret River and 12 kilometers north of Augusta

Check out the website for more information...

Short Trip- Part I

On 22 Apr 2011 (Friday), we departed at 6am from our rented house and here's the summary schedule of our trip... 

0900: Arrived at Busselton Jetty

- Photo taking

- 2km walk to the end of jetty

- Visited Busselton Underwater Observatory

- 2km return with the train

1200: Arrived at Margaret River

- Visited the information center, bought two-ultimate pass at AUD60/pac 

(for 4 places- 3 Caves & 1 Cape)

- Lunch at Dome

1400: Heading to Brilea Cottage B&B

1530: Bought some frozen foods from IGA

1600: Arrived at Cape Leeuwin Lighthouse (with tour guide)

- Photo taking

- Heading to the lighthouse step by step

1700: Back to Brilea Cottage

and I slept at 1900... 

Can you image how tired I was?

Photos available:

a. Busselton Jetty 

b. Cape Leeuwin Lighthouse

c. Brilea Cottage

Happy Holiday

We're finally back to Perth at 4.30pm!

-cming

P/S: Will upload the pic once I had them filtered!

Add-on..

Neighbor's and ours...
(later on, we'll have fencing in between and on the other side)

  

P/S: There will be another 3 neighbors joining us soon! After all, the construction will resume on next Wed as we'll be having a 5-days off (Fri~ Tues). As for both us, we'll heading to Margaret River

Contruction continues II...

My house was covered with roof now...

Internally...

Electrical job is going on as well...

Installing downpipes too...

Construction continues....

On 12 Apr 2011: Still working on roof

On 13 Apr 2011: Gutter Installed

WIP- Part VII

Construction continues as usual.....

Now, we're a step ahead- Roof Carpentering!

As you know, we're in Autumn (Mar- May) and most of the time, we'll get rain drops. If it kept raining all the time, the construction might be delayed and we can't move in on time. Therefore, we just hope that they could finish up this within a week or two. After all, they just need to concentrate internally e.g. wiring, floor tiling, door/window/cabinet installation and so on...

Front view

Frame on left: To my room1

Frame on right: From garage to the house

Living area

Side View (Laundry Area)

Another Side View

My first Sat & Sun

Finally, I had my off on Sat and Sun...

Basically on Sat, that's my schedule:

09.00am~Visited Tyre shop for car servicing/ balancing

                Windows Shopping/ Breakfast at Centro Maddington

10.30am~Window shopping at Amardale shopping centre

12.30pm~Bought computer table and chair at Homeart, Maddington

13.00pm~Back to HSH/ Installation/Watching movies/Sleeping

19.30pm~Dinner

20.45pm~Watching TVB drama

22.30pm~Zzzz

During our shopping atMaddington, we found something that caught our eyes-Balloon Flight. We decided to go for a Balloon Flight in December (it costs a fortunate (approx. AUD300/pax)- but I'm sure it's worth a penny).It took about an hour or two from Perth.  Anyone who is interested could check out from Avon Valley website.

However, I'm staying at home on Sun- cooking and cleaning.

 

What about you?

P/S: This is the last shot for bricklayer. They should be moving to the next phrase next week~Roof Carpentering!

The garage is finally sorted out

The timber in front is for roof-installation

The two pillars in Alfresco

Second Day in Complaint Team

Since Monday, I have a total of 17 cases on hand!

Today, I finally sorted 2 of them and assigning 3 cases to Public Liability (never heard of this at all)

Besides, I have 3 cases awaiting technician reply (appointment scheduled).

I will be calling the customer to follow up as the rest of the case

It's absolutely a HARD and TIRING day for me

Anyhow, I'm still enjoying it because I had made the choice and can't regret about it

;)

I'm making a BIG progress

because I kept asking question (I have no direction at all)

Hope that they won't be thinking I'm a problematic person!

WIP- Part VI

At last, they had the second room and garage (partially) completed and this is the garage (one of the door to the house and the other to laundry)

Honestly, I can't wait to move in...Approx. 5 months from now!;)

I have to go to bed now...

Zzzzz

zzzz

zzz

zz

z

COMPLAINT...COMPLAINT...COMPLAINT

As you heard, I'll be moving to Complaint team for a month (max of 3 months). We won't be taking calls . More likely, we're doing BOH (Back of House)! As a Front of House consultant, we need to achieve AHT (average hold time), FCR (first call resolution) and etc..This is the KPI (key performance indicator) whereabouts we're not requiring to achieve it at the time being. How good is it right? Before that, I'm really stressed (taking months and months to brush up myself). Nowadays, taking calls is a piece of cake to me (exaggerating?)

There is always PRO and CONS- depending on how you gonna take it !  FYI, there were 5 cases  been assigned to my system already. Basically, I had read through and summarize as:

Case 1:  Telstra van hit on my bin that cost AUD150.00

Case 2:  Telstra employee had stepped on my plants and wanted compensation. AUD10/plant

Case 3:  Telstra employee had broken my roof tiles and need to be repaired ASAP. 

Case 4:  My service is not working since XXX. I'm a business customer.......

Case 5:  Similar to Case 1

Frankly speaking, I have no idea what should I do! Luckily, we are still able to contact NSW's team to assist us....Tomorrow, I will be very, very, very BUSY ;) Besides that, we been required to email the status of the case to our team manager before lunch/knocking off... 

I will make my utmost effort....That's what I'm gonna say!

加油!加油!加油...

WIP- Part V

Yesterday, I could see the structure of my entire house already! My room, kitchen and etc....I presumed that by early next week we'll be heading to the next phase- Roof Carpenter (installing the roof).  The following photos was taken by hubby as I was working late on 31 Mar 2011. I supposed to include the one taken on 1 Apr, unfortunately hubby haven't upload the photos yet! (Only 2 photos from 1 Apr)

Front View on 31 Mar 2011

Front view on 1 Apr 2011

Internal view

Kitchen area- that's the 2 awning windows

Laundry area, where you had your washing machine and dryer here 

Metal frame (that will be the linen- storage purposed)

Side View on 1 Apr

New Role. Exciting. Challenging.

From next Monday onward, I'm no longer taking T-BOX and T-HUB calls...

and temporarily, I'll be moving to COMPLAINTS team to manage the customers' complaint

Currently, there are heaps of complaint that had not been action, Perth will be assisting New South Wales (NSW), handling the complaints. Basically, we'll be assigned 10 cases/day. After-all, we'll give a ring to customer, acknowledging them I'll be the customer's case manager. On the other hand, we'll need to provide  them a concrete solution (whereabouts customer is happy about it).

For me, it will definitely a challenging and exciting job as there won't be any Right Now Answer for us anymore. e.g Customer complained that their bill is over-charged.

I need to call Billing to check out the reason  why their bill is being over-charged...If I found out that fault lies from our end here, I'll need to re-credit that amount to customer.

Before that,  I used to warm/cold transfer the call to Billing for further assistance. Furthermore, I don't have the access to credit the amount to customer

In the meantime, I will then be working on a fixed schedule (7am-2.30pm Mon-Fri) 

Wish me ALL the BEST ;)

Ta