On 14 May 2010, I (and all of the staffs of course) received an email from our Perth Call Center Manager regarding the following matter:
a) New GM and relocation of management level
b) Close of X (a small unit)-Transfer to Service Specialist
c) Others-Social Club's events....
c) Others-Social Club's events....
Before receiving the email, I did hear from a colleague that he will be leaving the company even though the company did offer a position to him. The working hour really is a big issue to him- he has to work from 10pm~6am! :(
From my point of view, the reason they're making such decision is due to inbound calls are getting lesser. Of course, I can't really figure out what's the reason behind that.
Did you know what happen last Friday (as well as the previous week)? Total of 19 calls only! Guess what, we should be able to pick up around 27-50 calls if the queue is really busy~ Not a GOOD SIGN! Though recently company had launched 2 new products to the market, however the queue was still really quiet! Just wondering whether they'll be relocating the broadband team to Philippine or Townsville?
Since we're kinda free, we're been on scheduled; attending short courses in the company (about 4 hours), and I had attended 2 courses last week ~ Handling Customer Dissatisfaction and Dealing with Difficult Customer. Next week, I'm doing Back of House (BOH) on Tuesday ~ plenty time for me, doing my own stuffs! Hahah... (Note: The BOH had been taken off!)
My next week schedule is as below:
Mon: 12.00noon ~ 8.00pm
Tue: 7.00am~3.00pm
Wed: 7.15am~3.15pm
Thu:7.30am~3.30pm
I'm getting a colleague to swap with me on Friday. He will only be able to confirm with me on this coming Monday! Anyway, it's fine for me too- as I can have a day of my own at home on Friday. :) Thinking of baking an Oreo Cheesecake! Note: My friend swapped his Friday with me~ Not working on Saturday anymore!
Did you know what happen last Friday (as well as the previous week)? Total of 19 calls only! Guess what, we should be able to pick up around 27-50 calls if the queue is really busy~ Not a GOOD SIGN! Though recently company had launched 2 new products to the market, however the queue was still really quiet! Just wondering whether they'll be relocating the broadband team to Philippine or Townsville?
Since we're kinda free, we're been on scheduled; attending short courses in the company (about 4 hours), and I had attended 2 courses last week ~ Handling Customer Dissatisfaction and Dealing with Difficult Customer. Next week, I'm doing Back of House (BOH) on Tuesday ~ plenty time for me, doing my own stuffs! Hahah... (Note: The BOH had been taken off!)
My next week schedule is as below:
Mon: 12.00noon ~ 8.00pm
Tue: 7.00am~3.00pm
Wed: 7.15am~3.15pm
Thu:7.30am~3.30pm
Fri:7.45am~3.45am
I'm getting a colleague to swap with me on Friday. He will only be able to confirm with me on this coming Monday! Anyway, it's fine for me too- as I can have a day of my own at home on Friday. :) Thinking of baking an Oreo Cheesecake! Note: My friend swapped his Friday with me~ Not working on Saturday anymore!
