Since Monday, I have a total of 17 cases on hand!
Today, I finally sorted 2 of them and assigning 3 cases to Public Liability (never heard of this at all)
Besides, I have 3 cases awaiting technician reply (appointment scheduled).
I will be calling the customer to follow up as the rest of the case
It's absolutely a HARD and TIRING day for me
Anyhow, I'm still enjoying it because I had made the choice and can't regret about it
;)
I'm making a BIG progress
because I kept asking question (I have no direction at all)
Hope that they won't be thinking I'm a problematic person!
